Terms and conditions

1. Content

While we endeavor to supply accurate information on this site, errors and omissions may occur. radiantr.com (“radiantr.com”) does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

radiantr.com reserves the right to make changes to the content on this site at any time and without notice.

radiantr.com makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.

2. Ordering goods and services from us

When you place an order with us, you are making an offer to buy goods or services. An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery and any other relevant details for your order e.g. an optional gift message for gift cards, entering payment information and submitting your order. The final step consists of a confirmation page with full details of your order, which you can print as a receipt of your order

We do not supply trade quantities and reserve the right to limit the number of an item customers can purchase in a single transaction.

We will send you an e-mail to confirm that we have received and accepted your order, which indicates that your order has been accepted and you may not cancel it.

We will take payment from you when we accept your order.

3. Refusing or cancelling orders

In the unlikely event that the goods or services ordered are no longer available we reserve the right to refuse or cancel an order.

We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes, e.g. any kind of reseller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.

While we endeavor to ensure that the price and description of goods or services is accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order, we reserve the right to refuse or cancel the order.

Our right to cancel orders applies to orders that have been accepted.

4. Payment options

We currently accept the following credit cards:

· MasterCard

· American Express

· Diners Club

· JCB

Terms & Conditions of Use

General Terms

Refunds

Should you have any issues with your purchase, you are able to return your product to us under our standard terms. Go to Returns Policy for further information.

Any refunds made by radiantr.com will be made to the card that you used to pay for your goods.

5. Pricing

Please note that we reserve the right to alter prices on our websites at any time for any reason. Online and in store pricing may differ.

Our prices do not include import fees, duties, tariffs, or other charges which may be payable in relation to an order. If the product has a plane beside the delivery lead time it is sourced from an overseas supplier. The customer may be liable to pay these taxes if they purchase a product or products from our site that are imported from an overseas supplier where their single order exceeds the China low value GST threshold.

6. 'Buy One Get One...' and key current deals

All offers not in conjunction with any other offer

All Buy One get One Half Price offer – Lowest or equally item of the 2 will be half price and excludes clearance items.

Percentage (%) discounts displayed are off original marked price.

7. Website and Credit Card Security

We want you to have a safe and secure shopping experience online. All payments via our sites are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy.

You can help to protect your details from unauthorized access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.

For security purposes certain transactions may require proof of identification.

8. Delivery and Delivery Charges

Currently, we deliver to overseas addresses.

Please note that a signature is optional for receiving deliveries. If goods are lost or damaged in transit, please contact us within 7 business days using our online form.

We will use this delivery information to make a claim against our courier company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.

9. Restricted Products

Some products on our site carry an age restriction, if a product you have selected is restricted a message will appear in the cart asking you to confirm you are an appropriate age to purchase the item(s). Confirming this means that you are of an eligible age to purchase the selected product(s). You are also agreeing that you are not purchasing the item on behalf of a person who is not the appropriate age.

10. Click and Collect

Click and collect is available as an option when checking out online. When you place your order, you can select which store you want to collect your order from. 

After completing your order, you will get a confirmation email with your order details and collection reference which you'll need to have when you collect your order.

Once your order is ready to collect from your nominated store, we will notify you by email and/or text if you have chosen that as a notification option when you made your purchase. 

Please Note: We will hold your order at the store for a maximum of 30 days after we have notified you it is ready for collection; after 30 days we will cancel and refund your order against the same payment method used when placing the original order.

If your order is cancelled and refunded, we will notify you by email.

11. Delivery Period

Delivery lead time for products may vary. Each product has a lead time displayed on it indicating when you can expect delivery of your order. Deliveries to rural addresses and deliveries of dangerous goods in some areas may take longer than the time indicated. You will receive an email that confirms that your order has been dispatched.

To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package. You can track your order by clicking on the link in the dispatch email, registered users can track their orders through their Order History in your My Account section.

Please Note: We will hold your order at the store for a maximum of 30 days after we have notified you it is ready for collection; after 30 days we will cancel and refund your order against the same payment method used when placing the original order.

12. Returns

Please visit the Returns page for full details on the returns process.

13. Accessing our service 

Other than connecting to radiantr.com website by HTTP requests using a web browser, you may not gain access to radiantr.com website servers. You agree not to disrupt, modify, or interfere with our websites or services and their associated software, hardware, and servers in any way. You also agree not to modify any content or service on radiantr.com websites. Furthermore, you agree not to use our sites in any inappropriate or unlawful way.

14. Disclaimer

Our websites are intended to provide information for people shopping our products and accessing our services, including making purchases via our website and registering on our database to receive e-mails from us.

While we endeavor to supply accurate information on this site, errors and omissions may occur. radiantr.com does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation, or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

radiantr.com reserves the right to make changes to the content on this site at any time and without notice.

To the extent permitted by China law, radiantr.com makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.

15. Intellectual Property

radiantr.com its suppliers, advertisers or third party providers, own all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright.

radiantr.com welcomes the use of this site for personal use, non-commercial use, research or study - provided that the user acknowledges all copyright and other notices contained in the content.

We advise that you may not copy or display for redistribution to third parties, or for commercial purposes, any portion of this site without the express permission of radiantr.com

16. Links

Please note that although this site has some hyperlinks to other third party websites, these sites have not been prepared by radiantr.com and are not under the control of radiantr.com The links are only provided as a convenience, and do not imply that radiantr.com endorses, checks, or approves of the third party site. radiantr.com is not responsible for the privacy principles or content of these third party sites. radiantr.com is not responsible for the availability of any of these links.